Selected engagements across hospitality, entertainment, and public sector.
$130M+
Recovered for veterans' healthcare
95%
Platform adoption achieved
$42.5B
Program establishment supported
Market Entry Strategy
Developed the internal business case for a major theme park operator's Asian expansion strategy. Led strategic planning, market feasibility analysis, financial modeling, and value thesis development to support the go/no-go investment decision. The work culminated in a formal recommendation to the board to proceed. Our team was selected for specialized hospitality and entertainment experience.
Sales Excellence
Redesigned the end-to-end sales process and led deployment of an enterprise CRM platform. The initiative aligned sales, marketing, and operations around a unified customer view, reducing tour cycle times by 18% and improving conversion performance.
Operational Transformation
Led a financial reconciliation initiative addressing a multi-billion dollar undelivered orders backlog at a federal client, an issue flagged as a material weakness by the Inspector General. Built automation that eliminated 85% of manual processing, deployed decision-support tools to 70% of field locations, and returned $130M+ to veterans' healthcare during the five-month pilot alone.
Innovation Platform
Designed and launched the agency's first digital platform for external innovation and vendor engagement. The platform serves as a single point of entry for companies and innovators to collaborate with the agency, processing 750+ proposals, achieving 95% adoption, and generating $550K in early-stage investments for healthcare innovation. Agency leadership described the system as "unprecedented" in how it enables industry engagement.
Program Standards
Developed acquisition strategy and program standards for a modular autonomous platform with mission-flexible architecture. Defined requirements for the core platform and interchangeable components across control, sensor, and payload systems, enabling rapid configuration for varied mission profiles while maintaining procurement consistency. The approach was recognized by leadership for providing an immediate pathway for non-prime specialized vendors to submit designs.
Program Establishment
Co-led establishment of the program management office for a $42.5B national broadband initiative. Developed management frameworks, governance structures, and executive-level briefing materials for Cabinet and White House stakeholders, coordinating implementation across 56 state and territory jurisdictions.